Support
Financial Software for the Business Professional
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If you have a question about how to install, how to get started, or just don't quite understand how Profit Plan calculates break-even or have any other such general question during your first thirty days as a new client, just pick up the phone and call! After the first thirty days, please do feel free to call. Yes, we will then ask you to sign up for an Annual Technical Support policy at $185 for the year. But once signed up, you can call us any time you wish over the following full twelve months and we are there to serve. Registered yet? If not, please feel free to use our on-line Registration Form just to provide us with the minimums. Then we can keep you abreast of the latest developments and also find you in our database when you call or email with a question! Profit Plan v2010 Upgrade EditionIf you are running a pre-v2010 edition of Profit Plan you might want to consider upgrading to the latest and greatest! Since Profit Plan was first released in 1997 we have been listening to our clients. With each new release we have added many small refinements to make your life easier and a few of those major enhancements that you said you really wanted to see. So, if your are not yet running with the latest and greatest, feel free to use the link below to browse through some of what's new in Profit Plan v2010. Then, to upgrade, surf over to our No-hassle Upgrade form, or conveniently order on-line from our secure Buy Now page. My Model Does Not Proof!While your financial models can prove extremely rewarding when ultimately complete, the process of analyzing your business and building a planning model may be one of the most difficult and the most rewarding tasks you will ever face as a CFO/CEO or consultant. So don't let the mechanics frustrate you. If you just can't quite figure out why your balance sheet won't balance or your financials proof, we are here to help. But typically if you can't figure it out, we will need your help before we can. So, when it doesn't "proof", save us all a bunch of time and e-mail a copy of your financial model to us before you call. That way, we will be able to actually see just what your problem is. Together we can then dig under the hood to see just what needs adjusting. And in the process, we just might be able to suggest ways your model might be improved to reflect how your firm now operates or how your new plans might impact old relationships. Of course we always treat your data with utmost confidentiality, as you would expect. Installed Quickbooks and our really old Profit Plan v2003 or earlier Won't Run Anymore???If you installed QuickBook Premier or the Quickbooks Contractors Edition on the same computer with our venerable Profit Plan v2003 or earlier, a conflict with components installed by QuickBooks won't let Profit Plan run. Click here for more information and a cure. (But really! You would be miles down the road is you simply upgrade to our latest edition and reap the many years of additional enhancements that have been added!) Profit Plan no longer used the same components as those QuickBooks began shipping in 2003, simply to avoid this conflict. As a side benefit, Profit Plan's BizPlan module now has a much more robust word processor built right into it! Windows XP SP-2 Can Slow Networks Using Both TCP/IP and Pier-to-pier Print sharing...Through experimentation, we have discovered the following condition can severely slow network access for Profit Plan, if it has been installed on a PC using Windows XP SP-2 and
Through experimentation, we have found that removing any reference to shared printers from the affected PC's Printers & Faxes listing should solve the issue, after rebooting the PC. We have also found an effective free patch available on the internet at http://www.lvllord.de to bypass this SP-2 "feature". We have used that patch successfully. How to E-mail A Company Model for Support with Profit Plan.If you are using Profit Plan v2003 or later, it's really simple. Open the model you want to send. Then use Profit Plan's File / Send / Entire Model(zipped) menu option to save, zip, and attach the zipped model to a new email message. Indicate who it is from and what you would like us to review. We will send back an acknowledgment when we open up the model and will be expecting your call If you have Profit Plan v2005 or later, it is even easier. You can ALSO send unopened models without bothering to load them into Profit Plan. Simply select File / Send / Previously Zipped Model(s) and click on any zip file you might want to attach to your email! But really! If you still haven't upgraded to v2010, why???? Do yourself a favor and invest just a bit to bring yourself into the very latest in management planning and financial control!
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